Terms of Service

1. The Service

Riivet provides a SaaS platform for insurance restoration project management. Core features include customer, project, and contact records; estimating; scheduling; document management; workflow automation; AI-assisted task execution; and related features we add over time. We provide the Service as a hosted application. Customer receives a limited, non-transferable, non-exclusive license to access the Service during the subscription term.

2. Customer Accounts and Users

Customer designates one or more administrator accounts and is responsible for provisioning, managing, and revoking access for its users. Customer ensures its users comply with these Terms. Credentials are personal. Account sharing is not permitted. Customer must enable multi-factor authentication on administrative accounts where the Service supports it.

3. Customer Data

Ownership. Customer owns all data that Customer, its users, or its end customers enter into Riivet on Customer's behalf ("Customer Data"). Riivet claims no ownership of Customer Data.

License to operate. Customer grants Riivet a worldwide, non-exclusive license to host, process, transmit, and display Customer Data solely to provide the Service, support, security, and permitted improvements.

No training on Customer Data. Riivet does not train AI models on Customer Data. AI features use Customer Data only to serve the customer-initiated request and do not retain it beyond the retention windows in our Privacy Policy.

Processor relationship. For Customer's end customer data (property owners, adjusters, and similar), Customer is the data controller and Riivet is the data processor or service provider. Our Data Processing Agreement governs that relationship and is incorporated by reference for Customers for whom a DPA is applicable.

4. Acceptable Use

Customer agrees to use the Service only for lawful purposes and in accordance with these Terms. Customer will not, and will not permit anyone to:

• Reverse engineer, decompile, or attempt to extract source code from the Service.
• Circumvent access controls, row-level security, or rate limits.
• Use the Service to transmit malware, phishing content, or illegal content.
• Attempt to access another organization's data.
• Scrape, crawl, or systematically extract data beyond published API rate limits.
• Use the Service in a way that violates applicable law, including consumer protection, privacy, or anti-discrimination law.
• Transmit spam or unsolicited communications.
• Resell the Service or provide it to a competitor for evaluation.

Suspected violations may result in suspension of access per Section 12.

5. Beta and Early-Access Features

Portions of the Service may be identified as "alpha," "beta," "early access," "preview," or words of similar effect ("Beta Features"). Beta Features may contain bugs, may be incomplete, may change materially without notice, and may be discontinued at any time. Beta Features are provided "as is" with no warranties and are not subject to any Service-level commitment. Customer's use of a Beta Feature is at Customer's own risk, and Customer is responsible for deciding whether a Beta Feature is appropriate for any production use. Riivet may, but is not obligated to, promote Beta Features to general availability.

6. Feedback

Customer and its users may voluntarily submit comments, suggestions, feature requests, or other feedback about the Service ("Feedback"). Feedback is provided without expectation of payment or attribution, and Customer grants Riivet a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, and incorporate Feedback into the Service or other Riivet offerings without restriction. Feedback does not include Customer Data and does not grant Riivet rights to Customer Data beyond those in Section 3.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Automate HQ, Inc. and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent, except as expressly permitted in Section 9. Customer retains ownership of any data Customer uploads to the Service. The Service may include third-party and open-source components; use of those components is subject to their respective licenses, which we will make available on request.

8. Security

Riivet maintains administrative, technical, and physical safeguards designed to protect Customer Data. A summary of our current controls is available on our Security page. We pursue SOC 2 Type II as an ongoing commitment and will share our current report or pre-audit documentation with enterprise customers under NDA. Customer is responsible for its own security practices, including strong passwords, multi-factor authentication, timely user offboarding, and keeping end-user devices free of malware.

9. Publicity

Unless Customer notifies Riivet in writing to the contrary, Customer agrees that Riivet may identify Customer by name and display Customer's name and logo on Riivet's website, in proposals, and in marketing materials to identify Customer as a Riivet customer, consistent with Customer's branding guidelines where provided. Any more-detailed reference (such as a case study, testimonial, or press release) requires Customer's prior written approval on a case-by-case basis.

10. Modifications to the Service

Riivet may add, modify, or discontinue features or integrations within the Service from time to time. For material reductions in functionality on a subscription Customer relies on, Riivet will provide reasonable advance notice. If a material reduction materially adversely impacts Customer's use of the Service and Riivet does not provide a substantially equivalent capability, Customer's sole remedy is to terminate the affected subscription and receive a pro rata refund of prepaid, unused fees.

11. Availability and Support

Target uptime: 99.5% during the alpha period and 99.9% at general availability, measured monthly, excluding scheduled maintenance with advance notice and events outside our reasonable control. Support: email and in-app support during business hours (US Pacific). Enterprise plans may include expanded service levels documented in the applicable Order Form. Planned maintenance is announced in advance. Emergency maintenance may occur without notice, with contemporaneous notification where practical.

12. Suspension and Termination

Either party may terminate for material breach if the other party fails to cure within 30 days of written notice. Riivet may suspend access immediately for security risks, payment default, or acceptable-use violations; we will attempt to notify Customer contemporaneously.

On termination: Customer's access to the Service ends; Customer may request an export of Customer Data within 30 days of termination; thereafter, Riivet may delete Customer Data subject to our retention obligations (financial and insurance claim records are retained for 7 years to meet tax and statute-of-limitations requirements).

All provisions of these Terms that by their nature should survive termination will survive, including ownership, warranty disclaimers, limitations of liability, indemnification obligations, and confidentiality.

13. Subscription, Fees, and Taxes

Fees are set in the applicable Order Form or in-app pricing at the time of purchase. Subscriptions auto-renew for successive terms unless Customer cancels in writing before renewal. Invoices are due on receipt unless otherwise agreed. Late amounts accrue interest at the lesser of 1.5% per month or the maximum permitted by law. Fees exclude applicable taxes; Customer is responsible for all taxes other than taxes on Riivet's net income. Failure to pay may result in suspension or termination of access to paid features.

14. Confidentiality

Each party protects the other's Confidential Information with at least the same care it uses for its own confidential information (no less than reasonable care). Confidential Information excludes information that is publicly available, independently developed, or rightfully received from a third party without confidentiality restrictions.

15. Warranties and Disclaimers

Riivet warrants that it will perform the Service in a professional manner consistent with industry practices. Riivet does not warrant that the Service will be uninterrupted or error-free.

EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." RIIVET DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, USE, OR GOODWILL. EACH PARTY'S AGGREGATE LIABILITY UNDER OR RELATING TO THESE TERMS IS CAPPED AT THE AMOUNT CUSTOMER PAID RIIVET IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

These limitations do not apply to: Customer's payment obligations; either party's indemnification obligations under Section 17; or either party's willful misconduct. Some jurisdictions do not allow the exclusion of certain damages; to the extent prohibited, the applicable exclusions do not apply.

17. Indemnification

By Riivet. Riivet will defend Customer against third-party claims that the Service, as provided by Riivet, infringes a valid U.S. patent or copyright, and will pay damages finally awarded, provided Customer promptly notifies us in writing and allows us to control the defense and settlement.

By Customer. Customer will defend Riivet against third-party claims arising from Customer Data, Customer's breach of these Terms, or Customer's violation of applicable law, and will pay damages finally awarded.

18. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, cyberattacks on third-party infrastructure, widespread internet outages, or government action. The affected party will use reasonable efforts to mitigate and to resume performance as soon as practical.

19. Export Controls and Sanctions

The Service may be subject to United States export-control laws and regulations (including the Export Administration Regulations) and economic sanctions administered by the U.S. Department of the Treasury's Office of Foreign Assets Control ("OFAC"). Customer represents and warrants that it is not located in, organized under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive U.S. sanctions, and that neither Customer nor any of its users is identified on any U.S. government restricted-party list. Customer agrees not to use, export, re-export, or transfer the Service in violation of applicable export-control or sanctions laws.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-law rules. The parties agree to exclusive jurisdiction and venue in the state and federal courts located in Delaware. The parties will attempt to resolve disputes in good faith for 30 days before filing suit.

21. General

• Entire agreement. These Terms, any Order Form, and any Data Processing Agreement form the entire agreement and supersede prior understandings.
• Amendments. Riivet may update these Terms with at least 30 days' notice for material changes; continued use after the effective date constitutes acceptance.
• Assignment. Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all assets.
• Notices. Written notices via email to the primary contact on file are sufficient.
• Severability. If any provision is unenforceable, the remainder of these Terms remain in effect.
• No waiver. A failure to enforce a provision is not a waiver of the right to enforce later.
• Independent contractors. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.
• Third-party beneficiaries. These Terms create no rights in favor of any person other than the parties and their permitted successors and assigns.

22. Contact Us

Questions about these Terms? Contact us at legal@riivet.ai, or write to: Automate HQ, Inc. (a Delaware C-Corporation).